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We hope we can answer your question below, but if not, feel free to contact us!
ORDERS & SHIPPING
What's my order status?
How do I cancel my order?
Can I exchange my order?
I forgot to add an item to my order; can I make a change before it ships?
Can I change the color/size of what I just ordered?
Can I make a change to my billing or shipping address before my package ships?
Why is my order not being delivered in the time estimated?
Do you ship to PO Boxes?
What are the payment methods?
RETURNS & EXCHANGES
What is the Alo Yoga return policy?
How do I return a gift?
When will I receive my refund?
I accidentally lost my return label - how do I get a new one?
I would like to start a return on my international order. What should I do?
I bought something in store, can I return it by mail?
PRODUCT & INVENTORY
The style/size/color I want is out of stock. When will you be restocking?
Do you provide price matching or adjustments?
I am between sizes, what size do you recommend?
Where can I learn more about beauty?
Do you ship internationally?
Will I be charged duties & taxes?
What's the status on my return?
ALO MOVES Is Not Available At the moment in Saudi Arabia.
Please reach out to our customer care at Support@aloyoga.sa.
We are doing our best to serve all of our customers, please note that our response time could take up to 48 hours. Kindly note that our tickets handling time could take up to 10 Days.
Our working hours in Ramadan
- Everyday except Friday: from 11:00am to 5:00pm & 8:00pm to 2:00am
- Friday from 1:00pm to 5:00pm & 8:00pm to 2:00am