RETURN POLICY

We want you to be completely happy with your new purchase.
If you don't love it, send it back!

 

Alo will gladly accept returns on unworn and unused items within 30 days of purchase for a full refund and will cover the return shipping on all U.S. orders with a pre-paid return label. While we don’t currently offer exchanges, you can generate a free return label by visiting our Return Portal. Be sure to have your order number and email address ready.

We currently do not offer free returns for international orders. Customers outside of the U.S. will be responsible for return shipment and cost.

Alo is not responsible for any lost returns. We recommend a shipping method with proof of delivery or tracking number.

HOW TO START A RETURN

  • IN THE U.S.
  • OUTSIDE OF THE U.S.

To make sure we can process your return as quickly as possible, please follow these steps when returning your package: 

1. Start a Return

Go to our Returns Portal or My Account > Order History to initiate the return. Enter the order number and email address linked to your online order. You will receive a return-initiated confirmation email with a FREE pre-paid label.  

2. Return Label

Download and print your FREE pre-paid return label attached to the email confirming your return request has been received.  

Affix the pre-paid label to the original package. 

3. Get Your Return Ready 

Place new and unused items in the original package. Please do not combine multiple returns into one package and in contrast, do not separate a return for one order into multiple boxes. This can cause delays of up to 14 business days. 

4. Drop Off Your Package

Drop off your package at a nearby UPS location. Keep your tracking number handy so you can track when your return is received. Our return window is 30 days from delivery. 

If you require further assistance, please contact customer support. You can live chat, call or email us.

Processing & Refunds

Please allow 2 to 4 business days to process the return once it’s received. You will be notified via email once a refund has been issued!

We will refund the price of the merchandise (excluding the original shipping charges that may have applied to your order) upon receiving your return. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. 

If you paid with a gift card, please see below.

To make sure we can process your return as quickly as possible, please follow these steps when returning your package:

1. Start a Return

Go to returns.aloyoga.com or My Account > Order History to initiate the return. Enter the order number and email address linked to your online order. You will receive an email confirming your return submission. 

Unfortunately, we currently do not offer free returns for international orders. Customers outside the U.S. will be responsible for return shipments & costs. 

2. Return Authorization (RA) Number

Once you have received an email with your Return Authorization number, write the Return Authorization number clearly on the outside of the package. You can find your number in the subject line of your return submission email. 

If you’re returning products from multiple orders, please submit a return request for each order and write the Return Authorization Numbers clearly on the outside of the package. 

3. Get Your Return Ready

Place new and unused items in the original package.

4. Drop Off Your Package 

Drop off your package with your carrier of choice. Keep your tracking number handy so you can track when your return is received. Our return window is 30 days from delivery. 

If you require further assistance, please contact customer support. You can live chat, call, or email us.   

Processing & Refunds

Please allow 2 to 4 business days to process your return once it’s received. You will be notified via email once a refund has been issued! 

We will refund the price of the merchandise including duties & taxes (prorated to the number of units being returned). Customer is responsible for return shipping. Depending on your bank, please allow up to two billing cycles for your credit to appear on your statement. 

If you paid with a gift card, please see below. 

 

 

FINAL SALE ITEMS

All bodysuits, underwear, or items marked "Final Sale" are considered final sale and cannot be returned once purchased. Alo does not accept returns from third-party retailers. 

 

 

GIFT CARD REFUNDS

Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment. 

 

 

RETURNS IN-STORE

You may return full price merchandise purchased in-store to any Alo store for a full refund to the original form of payment within 30 days of purchase. For cash transactions, any returns that meet the policy criteria can be credited to a gift card. You may also return or exchange full price merchandise for store credit within 30 days of purchase. All merchandise returned for exchange, store credit or refund must have original tags attached, be unused in sellable condition and accompanied by the original sales receipt. Purchases paid for using split payment (part gift card, part other payment method) will always be refunded to the gift card(s) first. Any remaining balance will be paid to the other original payment method.  

If you paid with a gift card, please see below.

 

 

BUY IN STORE & RETURN ONLINE

Shop in-store and try at home! Send back anything you don’t 100% love by starting your return in our Returns Portal. Make sure to provide your email when checking out in-store! *All other rules of the Return Policy apply. 

 

 

EXCHANGES & PRICE MATCHING

We currently do not offer exchanges or price-matching. Please follow the return policy steps for the items you wish to exchange and visit us to submit a new order for your new items. 

 

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